Last updated: September 2026

 

At Tulips Cafe, we respect your privacy and are committed to handling your personal information responsibly.

 

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website or contact us.

 

1.Information We Collect

 

When you use our website or contact us, we may collect personal information that you voluntarily provide, including:

• your name;

• phone number;

• email address;

• details or messages you submit through our website; and

• any other information you choose to provide to us.

 

Our website does not collect or process payment or credit card information.

 

We may also receive limited technical information when you visit our website, such as browser, device and website usage information, where this information is automatically collected by our website platform or associated services.

 

2.How We Use Your Information

 

We may use your personal information to:

• respond to enquiries and requests;

• provide and manage services requested through our website;

• communicate with you regarding your request or interaction with us;

• manage our day-to-day business operations;

• maintain and improve our website and customer experience;

• prevent misuse, fraud or security issues; and

• comply with applicable legal obligations.

 

We will not use your personal information for purposes unrelated to those described above unless you have consented to that use or we are otherwise permitted or required by law to do so.

 

3.How We Store and Protect Your Information

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

Information submitted through our website may be stored using our website platform, service providers or other systems used to operate our business.

 

While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

4.Sharing of Personal Information

 

We do not sell or trade your personal information.

 

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our website or provide our services. This may include website hosting, communications, technology or other service providers acting on our behalf.

 

We may also disclose personal information where required or authorised by law.

 

Where third-party services are used, those providers may process information in accordance with their own privacy policies and applicable privacy laws.

 

5.Overseas Processing

 

Some technology or website service providers may store or process information using systems located outside Australia.

 

Where applicable, we take reasonable steps in relation to the handling of personal information by the service providers we use.

 

6.Cookies and Website Technologies

 

Our website may use cookies and similar technologies that help the website operate, understand website usage, maintain security and improve functionality.

 

Depending on your browser, you may be able to disable or restrict cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

 

7.How Long We Keep Personal Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements, or as required by law.

 

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

 

8.Accessing or Correcting Your Information

 

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

 

We may need to verify your identity before processing certain requests.

 

9.Privacy Enquiries and Complaints

 

If you have a question, concern or complaint regarding how we handle your personal information, please contact us using the details below.

 

We will review privacy concerns and respond within a reasonable period.

 

10.Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal obligations.

 

The current version will be made available on our website, with the date of the most recent update shown at the top of this page.

 

11.Contact Us

 

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

 

This Privacy Policy is intended to explain our general approach to privacy and the handling of personal information.